GENERAL TERMS OF SALE
ONLINE HOTEL ROOM RESERVATION WITH THE COMPANY UNION HÔTELIÈRE PARISIENNE
ARTICLE 1 – THE SERVICE PROVIDER : THE COMPANY UNION HÔTELIÈRE PARISIENNE
The service provider is the company UNION HÔTELIÈRE PARISIENNE, a private company limited by shares, with a share capital of 4'444’450,00 €, whose registered office is located 1, place Vendôme – 75001 Paris, registered in the Paris Trade and Companies Register under number 562 079 822.
The company UNION HÔTELIÈRE PARISIENNE offers to its customers to book hotels rooms and accommodations on its website at the following address : :
www.1-placevendome.com
The company UNION HÔTELIÈRE PARISIENNE can be reached at the following phone number : +33(0)1 55 04 55 00, but also by email sent to the following address : conncierge@1-placevendome.com
Its intra-community VAT number is : FR14562079822.
The website hosting company of hotel 1,PLACE VENDÔME is : AMAZON WEB SERVICES EMEA SARL whose registered office is located 38 Avenue John F. Kennedy – L 1855 LUXEMBOURG.
The publishing director is Mr. Serge Steininger.
The editorial director is Mr. Serge Steininger.
ARTICLE 2 – GENERAL PROVISIONS RELATED TO THE GENERAL TERMS OF SERVICE
The website of company UNION HÔTELIÈRE PARISIENNE allows the reservation of hotel rooms within the hotel 1, PLACE VENDÔME located at 1, place Vendôme – 75001 Paris (France).
The present general terms of sale of company UNION HÔTELIÈRE PARISIENNE define the rights and obligations of the parties regarding the reservation of hotel rooms within the hotel 1, PLACE VENDÔME. They govern all the steps necessary to the reservation and its follow-up between the contracting parties.
Any online reservation is subject to the customer’s unconditional acceptance of the present general terms of sale. The customer states that he/she has duly reviewed and accepted the general terms of sale by checking the box “By checking this box, I acknowledge that I have reviewed the General Terms of Sale and that I accept them”.
The customer also states that (i) he/she is acting pursuant to personal purposes and outside of the course of his/her activity, whether commercial, industrial, craft, liberal or agricultural, and (ii) he/she possesses the full legal capacity in order to commit in accordance with the present general terms of sale.
By using this website, the customer states that he/she is of legal age and capacity, and warrants the veracity and accuracy of the information provided. Any use by the customer in fraud or in breach, in his/her own name or on behalf of a third party, may lead to an access ban to the services of hotel 1, PLACE VENDÔME as well as to a potential financial liability.
The general terms of sale of company UNION HÔTELIÈRE PARISIENNE are available to customers on the provider’s website, where they may be reviewed directly.
The validity of the reservation through its confirmation shall imply the acceptance by the customer to the present general terms of sale of company UNION HÔTELIÈRE PARISIENNE, which ensures their storage and copy in accordance with article 1369-4 of the French Civil Code. No reservation is possible without said acceptance.
The customer states that he/she has obtained all the necessary information from company UNION HÔTELIÈRE PARISIENNE on the website
www.1-placevendome.com.
The customer may save and print the present general terms of sale by using the standard functionalities of his/her browser or computer.
The general terms of sale are only provided in French and in English.
Hotel 1, PLACE VENDÔME reserve the right to amend or complete its general terms of sale at any time.
In the event of an amendment of the general terms of sale, the applicable general terms of sale shall be those in effect at the date of the reservation, of which a dated copy may be provided to the customer upon request.
ARTICLE 3 – SCOPE
The present general terms of sale apply to all reservations made online.
The present general terms of sale apply for the duration of the online availability of company UNION HÔTELIÈRE PARISIENNE‘s service on the website
www.1-placevendome.com.
The company UNION HÔTELIÈRE PARISIENNE shall not be hold liable for damages of any kind which may result from changes and/or temporary downtime or even definitive shutdown of all or part of the website or of the associated services, such as the online reservation area.
ARTICLE 4 – RESERVATION
The company UNION HÔTELIÈRE PARISIENNE offer on its website services of reservation of hotel rooms or other types of accommodation.
The customer selects one or more room(s) presented on the website.
The customer states that he/she has reviewed the nature, purpose and reservation methods available on company UNION HÔTELIÈRE PARISIENNE’s website, and has requested and obtained the necessary and/or additional information in order to make his/her reservation in full knowledge of the facts.
Each of the rooms offered for reservation through the service provider’s website is described by category and mentions its essential characteristics within the meaning of article L. 111-1 of the French Consumer Code.
The photographs illustrating the services do not constitute a contractual document.
The customer is solely responsible for his/her choice of room and its adequacy with his/her needs, such that company UNION HÔTELIÈRE PARISIENNE may not be held liable in any way whatsoever in this regard.
The reservation shall be considered as accepted by the customer at the end of the reservation process.
A reservation can be made for the same day.
For each reservation, a reservation number is provided to the customer, which allows him/her to cancel the reservation if need be.
ARTICLE 5 – RESERVATION PROCESS
The customer chooses any service presented on the website by following the process provided for that purpose.
Reservations are made by customers by means of a dematerialized reservation request, accessible online on the website
www.1-placevendome.com.
Prior to any reservation, the customer undertakes to provide the information needed for the reservation request.
The reservation process includes in particular the following steps:
Step 1:
The customer clicks on the “book a room” button that provides access to the booking engine. The customer is then redirected to a new page displaying the calendar of availabilities and the prices corresponding to the rate for one night (excluding city taxes).
Step 2:
a search is performed after the customer indicates the dates of the intended reservation and the number of people who will be staying at the hotel, and confirms his/her criteria by clicking on the link “search”,
Step 3:
After the customer’s request mentioned in step 2, the website displays the rooms available on the customer’s requested dates;
Step 4:
The customer clicks on the desired room, selected on the basis of the details given on the website for each of the categories of rooms available on the customer’s requested dates. The customer must ensure that all displayed information is as he/she intended (date, time, room(s), price, etc.); said information may not be modified after the reservation is confirmed in step 5, but prior to step 5, the customer can modify the reservation at any time by going back to the previous pages,
Step 5:
The customer must fill out a form that indicates at least his/her family name, first name, civil status, e-mail address, telephone number, address and payment information. The customer must also acknowledge whether or not he/she would like to receive newsletters and special offers from company UNION HÔTELIÈRE PARISIENNE, and agree with the Privacy terms and the Booking conditions, and then click on the link “complete booking”.
Step 6:
Validation of the reservation by the customer. The contract is thus validly concluded.
Step 7:
As soon as possible, and by e-mail, the company UNION HÔTELIÈRE PARISIENNE provides the customer with an acknowledgment of receipt as confirmation of his/her reservation, that lists the main elements such as the identification of the ordered Service, the price and the quantity.
All indications contained in this reservation confirmation e-mail will be considered as forming the agreement between the customer and the company UNION HÔTELIÈRE PARISIENNE, unless the customer disputes them by registered letter with acknowledgment of receipt within 8 days of the receipt of said confirmation e-mail.
Should the customer not receive a reservation confirmation, he/she must contact the company UNION HÔTELIÈRE PARISIENNE under the conditions contained in article 13.
The customer provides banking details in order to guarantee the reservation.
ARTICLE 6 – WITHDRAWAL PERIOD
Article L 221-18 of the French Consumer Code specifies that :
"The consumer is entitled to a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following telephone marketing or off-premises, without the need to state the reason for his decision or to bear any costs other than those stipulated in Articles L. 221-23 to L. 221-25.
The period mentioned in the first paragraph begins on the date :
1° of the conclusion of the contract, for service contracts and those mentioned in Article L. 221-4;
2° of the receipt of the product by the consumer or a third party, other than the transporter, appointed by it, for contracts for the sale of products. For contracts concluded off-premises, the consumer may exercise his right to withdrawal beginning on the date of the conclusion of the contract.
In the case of an order for several products delivered separately, or in the case of an order for a product composed of batches or multiple parts, with a delivery staggered over a specific period, the period begins on the date of the receipt of the last product or batch or of the last part.
For contracts stipulating the regular delivery of products during a specific period, the period begins on the date of the receipt of the first product."
As for Article L. 221-28 of the French Consumer Code, it states that:
"The right of withdrawal cannot be exercised for contracts :
1° for the supply of services fully executed prior to the end of the withdrawal period and the execution of which has begun after the consumer’s prior express approval and express waiver of his right of withdrawal;
2° for the supply of goods or services, the price of which depends on fluctuations on the financial market which escape the control of a professional and which are apt to occur during the withdrawal period;
3° for the supply of goods made according to the consumer’s specifications or which are clearly customized;
4° for the supply of goods apt to deteriorate or to be rapidly outdated;
5° for the supply of products which have been unsealed by the consumer following delivery and which cannot be returned for reasons of hygiene or sanitary protection;
6° for the supply of products which, after having been delivered, and due to their nature, are mixed inseparably with other articles;
7° for the supply of alcoholic beverages the delivery of which is postponed for over thirty days and the value of which as agreed upon at the time of the conclusion of the contract depends on market fluctuations which escape the control of a professional;
8° for maintenance or repair work to be performed urgently in the consumer’s home and explicitly requested by him, within the limit of the replacement parts and work which are strictly necessary for coping with the emergency situation;
9° for the supply of audio and video recordings or of computer software programs when they have been unsealed by the consumer after delivery;
10° for the supply of a newspaper, a periodical or a magazine, except for subscriptions to these publications;
11° concluded at the time of a public auction;
12° for the supply of accommodations, other than residential housing, services for the transportation of goods, car rentals, restaurants or leisurely activities which must be provided on a specific date or during a specific period.
13° for the supply of digital content not provided on a material back-up, the execution of which began after the consumer’s prior express approval and explicit waiver of his right of withdrawal."
Therefore, as these general terms of sale apply to the reservation of a hotel room on a specific date, the customer is not entitled to the benefit of a withdrawal period.
ARTICLE 7 – CHARACTERISTICS AND CHECKING INTO THE ROOMS
7.1. Children and spare beds: all children are welcome. A sofa bed as additional bed, or a spare bed/baby cot may be placed in the room, in some of the bigger rooms. An extra fee of 200€ (tax incl.) per night will be charged if the third guest is 12 years old or above.
7.2. Internet: wireless access (Wi-Fi) is provided free of charge in the hotel.
7.3. Meals: the price of the reserved room does not include additional services (breakfast, half-board, full board, etc.). Their cost must therefore be paid on-site, in addition to the room price. A continental breakfast is available at a cost of 45€ (tax incl.) per person.
7.4. Parking: private parking is available on-site at a cost of 55€ (tax incl.) per day.
7.5. Checking into the reserved room : rooms are only available as of 3 PM on the arrival date and must be vacated before noon (12 PM) on the departure date, regardless of the arrival or departure time or the employed transportation means. Unless expressly provided otherwise, the customer must leave the room before noon (12 PM) on the last day of the reservation. If not, an additional fee of 50% of the room’s nightly rate will be charged until 5 PM, and 100% of the room’s nightly rate for a departure after 5 PM.
ARTICLE 8 – RATES
Rates related to the reservation of services are indicated prior and throughout the reservation.
The indicated prices are per room, for the number of persons and on the date(s) selected by the customer.
The prices are confirmed to the customer in euros or in the currency selected by the customer, with all taxes included (VAT and lodging costs included) excluding any service fee, and are only valid for the duration indicated on the site.
Any change or implementation of new legal or regulatory taxes imposed by competent authorities shall automatically be passed on the price indicated on the date of invoicing.
All reservations, regardless of their origin, are payable in the hotel’s local currency. Unless indicated otherwise, additional services (breakfast…) are not included in the room price.
In a general manner, prices do not include all expenses of a personal or incidental nature relating to the room, such as insurance, parking spaces, excess baggage fees, vaccination costs, dry cleaning, telephone, beverages, room service, gratuities and, more generally, any service not formally indicated in the reservation confirmation.
In its confirmation of the customer’s reservation, the company UNION HÔTELIÈRE PARISIENNE will indicate the total amount of the reservation.
ARTICLE 9 – PAYMENT TERMS
The customer provides his/her banking details in order to guarantee the reservation, using either a bank or private credit card (credit card, Visa card, MasterCard, American Express, JCB, said list being likely to evolve), by directly entering in the box provided for this purpose (secured operation by SSL encrypting), the card number without spaces between the numbers, as well as its validity date (it is specified that the card used must be valid at the time of the stay) and the security code (CVV) as part of a pre-payment.
The payment for the reserved services will made on-site at the Hotel on the last day of the customer’s stay. The customer may be asked to present an ID document for purposes of credit card fraud prevention.
On the date of arrival of the customer, the company UNION HÔTELIÈRE PARISIENNE may ensure an authorization to charge the credit card in order to guarantee the payment of amounts for on-site services.
The company UNION HÔTELIÈRE PARISIENNE has chosen Paytweak in order to secure online payments by bank/credit card. The customer’s payment card is checked for validity by this partner and may be refused for several reasons, such as: stolen or blocked card, reached limit, incorrect input, etc. In case of a problem, the customer must reach out to his/her bank on the first part, and to company UNION HÔTELIÈRE PARISIENNE on the second part, in order to confirm the reservation and payment method.
Should the customer fail to pay the entire amount owed to company UNION HÔTELIÈRE PARISIENNE, at the latest on the last day of his/her stay, any unpaid sum will bear interest at the legal rate, without prior formal notice.
If the customer does not arrive at the hotel and has not cancelled the reservation, then the price of the first night will be owed to the hotel and charged to the bank card information as provided during the reservation process.
When the customer makes an online reservation, his/her account is not charged: only an imprint of the credit card will be recorded as a security measure.
ARTICLE 10 – CANCELLATION OR MODIFICATION BY THE CUSTOMER
The customer is reminded that, pursuant to article L. 221-28 of the French Consumer Code, he/she is not entitled to a right of withdrawal as indicated in said article L. 221-18 of the Consumer Code, given that lodging services are provided on a given date or according to a defined time period.
Accordingly, the Services ordered on the website are subject only to the cancellation and modification terms provided below.
In case of total or partial cancellation of the reservation or if the customer does not show up or in case of a late modification, the customer’s account will be charged according to the cancellation policy mentioned of the booking confirmation, using the bank card that guaranteed the reservation (from the amount of the first night’s stay to the total amount of the stay depending on the period).
The reservation can be cancelled either by e-mail sent to the address reservation@1-placevendome.com or by calling +33 (0)155 04 55 00 (price of a local call for calls made from France).
ARTICLE 11 – CUSTOMER UNDERTAKINGS AND LIABILITY
The customer is solely responsible for his/her choice of services on the website and their adequacy to his/her needs, such as the company UNION HÔTELIÈRE PARISIENNE may not be held liable in this regard for any reason whatsoever.
The customer is also solely responsible for the information provided throughout the reservation. The company UNION HÔTELIÈRE PARISIENNE shall not be held liable in case of incorrect or fraudulent information provided by the customer. Moreover, the customer is solely responsible for any reservation, made in his/her own name as well as on behalf on any third party, including for minors, except for the clear demonstration of a fraudulent use which does not result from any customer’s fault or negligence. In this regard, the company UNION HÔTELIÈRE PARISIENNE shall need to be immediately made aware of any misappropriation or fraudulent use of the customer’s email address, to the customer service contact information indicated by article 13 below.
The customer undertakes to use the website and its services in accordance with the application regulation and the present general terms of sale. In the event of a breach by the customer to his/her obligations herein, the customer shall be liable for damage caused to the company UNION HÔTELIÈRE PARISIENNE or to third parties. As such, the customer undertakes to warrant company UNION HÔTELIÈRE PARISIENNE against all claims, suits or appeals of any kind which may result, and indemnify company UNION HÔTELIÈRE PARISIENNE for any related damages, expenses or reparations of any kind.
More particularly, the customer undertakes the price of a definitive and finalized reservation.
The customer shall not invite to the hotel a person whose behavior is likely to cause prejudice or harm to the hotel.
The customer shall not disrupt the course of business of the hotel and shall not comprise the security of the hotel or of its guests.
More generally, any behavior contrary to public order and morality within the hotel as well as non-compliance with the hotel’s internal policy shall cause the hotel director and/or any other service provider to request that the customer vacate the premises without any indemnity and/or reimbursement, if a payment has already been made. If no payment has yet been made, the customer shall pay the cost of consumer on-site service prior to vacating the premises.
Minors may not stay at the hotel unless accompanied by an adult and with a personal ID document. If the accompanying person is an adult other than the parents, said adult should hold a parental authorization for the minor. The hotel may request the abovementioned documents.
The client undertakes not to use the IT resources made available by the hotel (in particular the Wi-Fi) in any way for purposes of reproduction, representation, communication to the public of works or objects protected by copyright or ancillary rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorizations of right holders as provided by the dispositions of the French Intellectual Property Code, whenever said authorization is required. The customer also undertakes to comply with the security policy of the hotel’s internet provider, including rules for use of implemented security measures in order to prevent illicit use of IT resources, and to refrain from any act which may hinder the efficiency of said means.
ARTICLE 12 – UNION HÔTELIÈRE PARISIENNE UNDERTAKINGS AND LIABILITY
Whilst every effort is made to ensure that the photographs, graphic presentations and texts reproduced in order to illustrate the presented hotels provide an overview of the proposed lodging services that is as accurate as possible, variations may occur in particular as a result of furniture change or possible renovations. No customer complaints will be admissible in this regard, provided that these variations do not alter the essential characteristics of the service.
The company UNION HÔTELIÈRE PARISIENNE shall not be liable for any indirect damages as a result of these general terms of sale, notably operating losses, as a result of actions by third parties, the customer or his/her partners.
ARTICLE 13 – CUSTOMER SERVICE AND CLAIMS
Any complaint or claim related to the reservation can be submitted either by e-mail sent to the email address reservartion@1-placevendome.com or by calling +33 (0)1 55 04 55 00 (price of a local call for calls made within France).
ARTICLE 14 – PERSONAL DATA
The information provided by the customer on the website allow company UNION HÔTELIÈRE PARISIENNE to process and perform the reservations made on the website and, if so, to manage the operating of the customer area.
When the customer uses the website, in particular when the customer makes a reservation, company UNION HÔTELIÈRE PARISIENNE performs personal data processing according to the terms provided in the “Customer personal data protection Charter”, which can be reviewed at the following address:
www.1-placevendome.com/en/customer-personal-data-protection-charter/.
Company UNION HÔTELIÈRE PARISIENNE informs the customer, on each data collection form, of the mandatory or optional character of the answers and information by the presence of an asterisk.
Should the customer not provide information marked as mandatory, company UNION HÔTELIÈRE PARISIENNE may not be able to register a reservation or manage customer claims.
The information collected throughout the reservation process are intended for company UNION HÔTELIÈRE PARISIENNE, its partners, service providers (in particular online payment service providers), for purposes of performance the reservation or pre-contractual measures. Provided that warranties have been implemented in compliance with applicable regulation, the customer’s data may be transfer from Europe to countries which do not, according to European regulation, offer an equivalent level of data protection.
The customer may exercise his/her rights at any time, in application of regulation regarding personal data protection. All useful information to this end may be found in the “Customer personal data protection Charter”:
www.1-placevendome.com/en/customer-personal-data-protection-charter/.
ARTICLE 15 – INTELLECTUAL PROPERTY
The company UNION HÔTELIÈRE PARISIENNE owns all of the intellectual property rights related to the website.
Access to the website grants no right to any of the intellectual property rights relating to the website, which remains the exclusive property of the company UNION HÔTELIÈRE PARISIENNE.
Elements accessible on the website, such as in the form of texts, photographs, images, icons, maps, sounds, videos, software programs and databases are also protected by intellectual and industrial property rights as well as other private rights held by the UNION HÔTELIÈRE PARISIENNE company.
It is expressly forbidden to reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever and by any means whatsoever, or to use in any way, all or part of the website without the prior written authorization of the UNION HÔTELIÈRE PARISIENNE company.
Use of all or part of the website without the prior authorization of the UNION HÔTELIÈRE PARISIENNE company, for any purpose whatsoever, can result in legal proceedings, including a counterfeit action.
The insertion of hypertext links to any part of the website is prohibited without the prior written authorization of the UNION HÔTELIÈRE PARISIENNE company.
ARTICLE 16 – FORCE MAJEURE
The UNION HÔTELIÈRE PARISIENNE company shall not be held liable for any non-performance or poor performance of the reservation in case of force majeure, such as in the cases determined by article 1218 of the French Civil Code and by caselaw of French courts.
It is expressly agreed that force majeure shall interrupt the parties’ mutual performance of their obligations and that each party shall bear the cost of resulting expenses. Should the force majeure event last more than thirty (30) days from its occurrence, the present general terms of sale may be terminated by either party without any party being entitled to a claim for damages.
ARTICLE 17 – USE OF THE WEBSITE
The company UNION HÔTELIÈRE PARISIENNE undertakes, in the form of a best-efforts obligation, to provide access to the website and its services in compliance with the present general terms of sale and to act with diligence and competence in order to endeavor, within reasonable means, to remedy any malfunction or failure it is made aware of.
As such, company UNION HÔTELIÈRE PARISIENNE does not guarantee that the website shall be exempt of defects, errors or bugs, nor that they will be corrected, nor that the site will operate without interruption or breakdown, nor that it is compatible with any particular hardware or configuration.
Company UNION HÔTELIÈRE PARISIENNE may be forced to interrupt the website momentarily and without notice, in particular for maintenance and technical reasons, without being held liable in this regard.
The customer acknowledges and accepts that company UNION HÔTELIÈRE PARISIENNE may not be held liable for any inconvenience or damage related to the use of the Internet network, including the following (which is not exhaustive):
poor transmission and/or reception of any data and/or information on the Internet;
failure of any reception material or communication lines;
any malfunction of the Internet network preventing the proper functioning of the site and/or of the reservation services.
Under no circumstances shall the UNION HÔTELIÈRE PARISIENNE company be held liable for any type of foreseeable or unforeseeable damage, whether material or immaterial (including lost profits or opportunity…) resulting from the usage of the site or from the total or partial inability to use the site.
The site may relay to hypertexts links of other websites published and hosted by third parties for which company UNION HÔTELIÈRE PARISIENNE shall not be liable regarding the content of said websites and offered services. In this regard, it is specified that partners shall be responsible for the promotion of offers communicated on their own websites. The decision to visit third-party websites shall be of the customer’s sole responsibility.
The UNION HÔTELIÈRE PARISIENNE company accepts no liability for malfunctions attributable to third party software programs.
ARTICLE 18 – AGREEMENT REGARDING PROOF
The input of the required bank information, as well as the acceptance of the present general terms and the reservation request, constitute an electronic signature which, between the parties, amounts to a handwritten signature.
The computerized logs retained in the information systems of the UNION HÔTELIÈRE PARISIENNE company, under reasonable security conditions, shall be considered as proof of communications, reservations and payments between the parties.
The customer is informed that his/her IP address is recorded during the reservation.
ARTICLE 19 – APPLICABLE LAW AD DISPUTE RESOLUTION
The present general terms of sale are governed by French law.
This applies to rules regarding both form and content of the above.
Company UNION HÔTELIÈRE PARISIENNE informs the customer of his/her possibility to resort, in the event of a claim related to the general terms of sale, to a conventional mediation procedure or to any other alternative dispute resolution method, pursuant to the dispositions of the French Consumer Code (Title I of Book VI).
After reaching out to the customer service or to the hotel in order to seek amicable resolution, and in case of a refusal or absence of response within sixty (60) days from said correspondence, the customer may resort to the Mediator for Tourism and Travel – BP 80303 – 75823 Paris Cedex 17.
Any dispute regarding the interpretation or performance shall be submitted to the competent courts of Paris.
ARTICLE 20 – FINAL PROVISIONS
The present general terms of sale and the reservation request determine all of the obligations of the parties. No general or specific condition indicated by the customer can be included in the present general terms.
The fact that the UNION HÔTELIÈRE PARISIENNE company does not claim, at any given moment, any one of the provisions of the present General Terms cannot be interpreted as any waiver of these provisions in the future by the UNION HÔTELIÈRE PARISIENNE company.
Should any one of the provisions of the General Terms be declared null and void or invalid, it will be considered as not having been written, without this affecting the validity of the other provisions, except if the provision declared null and void or invalid was essential and decisive.
General terms valid as of October 17th, 2023.
